Quarterly Client Relations Satisfaction Survey

At Fat Beehive we use Jira Service Desk to manage issues and many clients provide feedback when tickets are closed but we are keen to learn more about the support we offer and how we can improve.

We have devised a short survey for you below for you to feedback about your recent experiences.

Can I ask if you would be happy to complete this survey to help us improve our services?

Quarterly Customer Satisfaction Survey

Client Relations Support Desk
We have five dedicated client relations executives and a support development team behind them, their role is to help manage and fix any bugs or issues with your site, manage retainers and proactively work with you to make improvements to your site.
Name
Charity*
Have you added a support ticket recently?
Thinking about your recent support tickets, how would you rate the quality of the work?
How happy are you with the average response time to resolve issues?
How satisfied are you with the service you are getting from the client relations team?
How useful do you find the JIRA ticketing system?
How would you describe our communication style?
Thinking about the communication you get from Fat Beehive, is it too much or too little?
How would you rate the quality of the support you receive compared to three months ago?
Thinking about your interactions with our client relations executives, how well have we managed these four priorities?
Bug fixes and general service desk
Scheduling and delivering new work and improvements on your site
Managing your retainer (if applicable)
Proactively suggesting ways to improve the efficiency of your site
What can we do better?
If you would like to speak to our Quality Manager about any issues raised in this form please leave an email in the box below:

Quarterly Customer Satisfaction Survey

Client Relations Support Desk

Thinking about your interactions with our client relations executives, how well have we managed these four priorities?