Privacy
At Fat Beehive, we understand that we have a responsibility to protect and respect your privacy and look after your personal data.
This Privacy Notice, inclusive of our Terms of Service, explains what personal data we collect, how we use your personal data, reasons we may need to disclose your personal data to others and how we store your personal data securely.
For clarity, Fat Beehive may be both data controller and data processor for your personal data under certain circumstances. We are registered with the Information Commissioner’s Office (registration number A8313621) and are ISO 27001 accredited (certificate number 217354).
We must advise that this policy is subject to change, so please check our website on a regular basis for any further changes.
This Privacy Notice sets out your rights under the new laws.
Who are we?
Fat Beehive is a digital agency that provides website design and hosting services, based in Shoreditch, London. Our registered office is at Fora, 241 Southwark Bridge Road, London, SE1 6FP. Marcus Watson is the registered Data Protection Officer for Fat Beehive.
How the law protects you
Data protection laws state that we are only able to process personal data if we have valid reasons to do so. The basis for processing your personal data includes, but is not limited to, your consent, performance of a contract, to enable billing and remittance, and contacting you for customer service purposes.
How do we collect personal data from you?
We receive information about you from you when you use our website, complete forms on our website, if you contact us by phone, email or otherwise in respect of any of our products and services or during the purchasing of any such product. Additionally, we also collect information from you when you sign up, enter a competition, promotion or survey or when you inform us of any other matter.
If you provide us with personal data about a third party (for example when registering a domain on their behalf), you warrant that you have obtained the express consent from the third party for the disclosure and use of their personal data.
Your personal data may be automatically collected when you use our services, including but not limited to your IP address, device-specific information, server logs, device event information, location information and unique application numbers.
What type of data do we collect from you?
The personal data that we may collect from you includes your name, address, email address, phone numbers, payment information and IP addresses. We may also keep details of your visits to our site, including, but not limited to traffic data, location data, weblogs and other communication data. We also retain records of your queries and correspondence, in the event you contact us.
Please be aware that any video, image, or other content posted, uploaded or otherwise made available by you onto your website, whether published content or not, is not subject to our Privacy Notice.
We merely process such data on your behalf, subject to our Terms and Conditions and you are responsible for any
applicable legal requirements in respect of your content.
How do we use your data?
We use information about you in the following ways:
- To process orders that you have submitted to us;
- To provide you with products and services;
- To comply with our contractual obligations we have with you;
- To help us identify you and any accounts you hold with us;
- To enable us to review, develop and improve the website and services;
- To provide customer care, including responding to your requests if you contact us with a query;
- To administer accounts, process payments and keep track of billing and payments;
- To detect fraud and to make sure what you have told us is correct;
- To carry out marketing and statistical analysis;
- To review job applications;
- To notify you about changes to our website and services;
- To provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes; and
- To inform you of service and price changes.
Retention periods
We will keep your personal data for the duration of the period you are a customer of Fat Beehive. We shall retain your data only for as long as necessary in accordance with applicable laws.
On the closure of your account, we may keep your data for up to 7 years after you have cancelled your services with us. We may not be able to delete your data before this time due to our legal and/or accountancy obligations. We may also keep it for research or statistical purposes. We assure you that your personal data shall only be used for these purposes stated herein.
Who has access to your personal data?
Here is a list of all the ways that we may use your personal data and how we share the information with third parties.
For clarity, we have grouped them into the specific products and services that we offer:
Domains
We process your data for administration, billing, support and the provision of services. Your data (Registrant) may be sent to the domain registrar outside of the EEA.
Webhosting, Dedicated servers, virtual servers, shared servers
We process your data for administration, billing, support and the provision of services
SSL certificates
We process your data for administration, billing, support and the provision of services. Additionally, to provide details of the certificate owner to the certificate authority for its authentication and use. Owner data to certificate provider outside the EEA.
Third Parties
For the avoidance of doubt, we do not and never shall sell your personal data to third parties for marketing or advertising purposes.
We work closely with a number of third parties (including business parties, service providers and fraud protection services) and we may receive information from them about you. These third parties may collect information about you including, but not limited to, your IP address, device-specific information, server logs, device event information, location information, and unique application numbers. We use their features within our website, however, in some instances, they may be acting as data controller and they will have their own privacy policies, which we advise you to read.
We may pass your personal data to third parties for the provision of services on our behalf (for example processing your payment). However, we will only ever share information about you that is necessary to provide the service and we have specific contracts in place, which ensure your personal data is secure and will not be used for any marketing purposes.
We may share your information if we are acquired by a third party and therefore your data will be deemed an asset of the business. In these circumstances, we may disclose your personal data to the prospective buyer of our business, subject to both parties entering into appropriate confidentiality undertakings. Similarly, we may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property, or safety of Fat Beehive, our customers, or others. This includes but is not limited to exchanging information with other
companies and organisations for the purposes of fraud protection, credit risk reduction and dispute policies. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.
Your rights
You have various legal rights in relation to the information you give us, or which we collect about you, as follows:
- You have a right to access the information we hold about you free-of-charge, together with various information about why and how we are using your information, to whom we may have disclosed that information, from where we originally obtained the information and for how long we will use your information.
- You have the right to ask us to rectify any information we hold about you that is inaccurate or incomplete.
- You have the right to ask us to erase the information we hold about you (the ‘right to be forgotten’). Please note that this right can only be exercised in certain circumstances and, if you ask us to
erase your information and we are unable to do so, we will explain why not. - You have the right to ask us to stop using your information where:
- (i) the information we hold about you is inaccurate;
- (ii) we are unlawfully using your information;
- (iii) we no longer need to use the information; or
- (iv) we do not have a legitimate reason to use the information. Please note that we may continue to store your information, or use your information for the purpose of legal proceedings or for protecting the rights of any other person.
- You have the right to ask us to transmit the information we hold about you to another person or company in a structured, commonly-used and machine-readable format. Please note that this right can only be exercised in certain circumstances and, if you ask us to transmit your information and we are unable to do so we will explain why not.
- Where we use/store your information because it is necessary for our legitimate business interests, you have the right to object to us using/storing your information. We will stop using/storing your information unless we can demonstrate why we believe we have a legitimate business interest which overrides your interests, rights and freedoms.
- Where we use/store your data because you have given us your specific, informed and unambiguous consent, you have the right to withdraw your consent at any time.
- You have the right to object to us using/storing your information for direct marketing purposes.
If you want to access your information, please send a description of the information you want to see and proof of your identity by post to the attention of the Data Manager, Fat Beehive, Fora, 241 Southwark Bridge Road, London, SE1 6FP. We do not accept these requests by email in order to ensure that we only provide personal data to the right person.
If you have any questions, please send them to us at the address above or [email protected] and for further information, see the Information Commissioner’s guidance.
Your Right to Raise a Data Protection Complaint with Us
If you believe that Fat Beehive has infringed data protection legislation or mishandled your personal information (including concerns regarding Data Subject Access Requests (DSARs), retention, or data security), you have a statutory right to submit a formal data protection complaint directly to us.
You do not need to use specific legal terminology to lodge a complaint. You can submit your complaint through any of the following accessible channels:
- Electronically: Via email to [email protected] (please use the subject line “Data Protection Complaint”) or by raising a support ticket via our portal.
- By Post: Addressed to the Data Manager, Fat Beehive, Fora, 241 Southwark Bridge Road, London, SE1 6FP.
- By Phone: By calling our main team or support line on +44 (0)1234 988 788.
Our Complaints Handling Procedure & Timeframes:
- Acknowledgement: We will formally acknowledge receipt of your complaint within 30 days. This statutory period begins the day after we receive your complaint.
- Investigation: Our Data Protection Officer and compliance team will initiate an inquiry and take appropriate steps to investigate your concerns without undue delay.
- Updates & Outcome: We will keep you regularly informed of our progress and any expected timeframes. Once our investigation is finalised, we will provide you with a clear written outcome detailing our findings and any corrective actions taken.
How long we keep your personal information for
The length of time that we will store your data will depend on the ‘legal basis’ for why we are using that data, as follows:
| Legal basis | Length of time |
| Where we use/store your data because it is necessary for us to comply with a legal obligation to which we are subject | We will use/store your data for as long as it is necessary for us to comply with our legal obligations |
| Where we use/store your data because it is necessary for our legitimate business interests | We will use/store your data until you ask us to stop. However, if we can demonstrate the reason why we are using/storing your data overrides your interests, rights and freedoms, then we will continue to use and store your data until we no longer have a legitimate interest in using/storing your data |
| Where we use/store your data because you have given us your consent | We will use/store your data until you ask us to stop |
To determine the appropriate retention period for personal information, we consider the amount, nature and sensitive of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. Please ask us if you would like more information about how long we retain your information for.
Accessing and updating your data
You must maintain the accuracy of your information and ensure all your details, including but not limited to, name, address, title, phone number, email address and payment details are kept up to date at all times. You must do this by updating your personal details with your Fat Beehive Account Manager.
You have the right to access the information we hold about you. Please email your requests to [email protected] so that we can obtain this information for you.
Use of cookies
Our cookies policy is available to view below
Links to other sites
Fat Beehive may provide links to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites. Any information that is supplied on these sites will not be within our control and we cannot be responsible for the privacy policies and practices of these.
Where we store your personal data
We follow accepted ISO standards to store and protect the personal data we collect, including the use of encryption if appropriate.
All information you provide to us is stored on our secure servers within the EEA. From time to time, your information may be transferred to and stored in a country outside the EEA in relation to the provision of the services. The laws in these countries may not provide you with the same protection as in the EEA; however, any third party referred to above outside of the EEA has agreed to abide by European levels of data protection in respect of the transfer, processing and storage of any personal data. By providing your data to us, you agree to this transfer and storage. However, we will ensure that reasonable steps are taken to protect your data in accordance with this privacy notice.
As the transmission of information via the internet is not completely secure, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Any sensitive data (payment details for example) are encrypted and protected.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping the password confidential. We ask you not to share a password with anyone.
Liability
We agree to take reasonable measures to protect your data in accordance with applicable laws and in accordance with our General Terms and Conditions: https://www.FatBeehive.co.uk/terms
Data Breaches
In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied
with where necessary.
Contact us
Please email any questions or comments you have about privacy to us at [email protected]
Your right to make a complaint
Escalating a Complaint to the Regulator
While we ask that you submit your complaint to Fat Beehive directly in the first instance so we can investigate and resolve it efficiently, you maintain an ongoing right to escalate your data
protection complaint to the UK regulatory authority at any point:
Information Commissioner’s Office (ICO) (Transitioning to the Information Commission)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113
Web: https://ico.org.uk/concerns/
Cookies
What are cookies?
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.
For more general information on cookies see the Wikipedia article on HTTP Cookies.
How we use cookies
We use cookies for a variety of reasons, detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Disabling cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.
The cookies we set
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| Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. |
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Cookie purpose description: This cookie is part of a bundle of cookies which serve the purpose of content delivery and presentation. The cookies keep the correct state of font, blog/picture sliders, colour themes and other website settings.
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| Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. |
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