Members’ areas & CRM integrations

We work closely with membership organisations of all stripes and have extensive experience working with a whole range of CRMs.

Members’ area

Are you looking for a members’ area that can handle complex workflows, automated responses, detailed profiles and a whole heap of highly secure, password-protected members’ only functionality? Well, you’ve come to the right place!

We’ll work with you to find the best solution for your members’ area, always basing our design decisions on solid UX research and analytics. We’re here to give you ongoing input too, advising on the best functionality to expand your members’ area for future phases of the website’s development. We’re guided by the following principles in designing and building our members areas:

Evidence-based

We’ll study the results of any member research you currently have to design a system that integrates members’ only content and functionality throughout the site. This might include recommending specific events, promoting relevant news articles, or cross-referencing members-only content across other areas of the site when members are signed in.

User-focussed

Getting members to actually sign-in and browse members’ content requires well planned and tested user journeys, We will use your research and our experience with UX to help plan out these journeys, ensuring that members are able to access relevant content quickly and easily. Plus, we won’t build you something your users’ don’t need – if they’re better served on Facebook or LinkedIn, for example, let’s not waste your budget.

CRM integrations

We’ve got extensive experience integrating with various CRMs, including Salesforce, CiviCRM, MS Dynamics and Raiser’s Edge. No matter what you require from your CRM’s interaction with the website, we can help. We’ve worked on everything from complex two-way integrations to bespoke CSV exporters serving creaking, discontinued databases from the turn of the millennium.

Community Led Homes Design

Our website for Community Led Homes has complex member workflows

The board loves the design of the website, it got nothing but positive comments and big smiles all round. Hurrah!
Claire Easterman, Operations Director, Resolution

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