Our charity website hosting comes with support that actually supports you
A human on the end of the phone – always
Our 24/7 support line means you’ll always get a real person on the phone – no bots, no frustrating queues. And for urgent issues? We’ll escalate immediately to the people who can fix it.
No go-betweens, just developers
Raise a ticket via our easy-to-use portal and you’ll deal directly with the folks who can actually help – our developers. Fast, efficient, and fuss-free.
Your own go-to person
Every client gets a dedicated account manager who acts as your digital concierge, helping you navigate everything we offer. Whether it’s SEO, content tweaks, tone of voice advice, security audits, or UX optimisations, they’ll connect you with the right people and keep things moving.
We believe support should feel collaborative, not transactional.
That’s why we schedule monthly catch-ups with our clients – a chance to share ideas, updates and useful insights from across the charity sector, including new tools, platform improvements and lessons from other projects.
Just as importantly, we want to hear what’s happening in your world. From upcoming campaigns and organisational priorities to challenges your team is facing and plans for the future, these conversations help us build genuine long-term relationships and make sure our support stays proactive, relevant and useful.
Proactive, not just reactive
We keep your website working harder with monthly topline metric reports that spot trends early and give you a snapshot of how your site’s performing. And for those who want to go deeper, for an additional cost, our quarterly reporting service delivers detailed analysis, insights and recommendations – whether actioned by us, your team, or third parties.
Support that grows with you
Need extra help? We can supercharge your support with competitively-priced add-ons like goal-setting workshops to help you get clarity on your digital priorities, refine your KPIs, and align your website with your organisational goals.
Our Support includes:
- A dedicated, named, account manager with monthly catchups
- Easy access to experts you can talk to covering user experience, design, research, development, integration, SEO/GEO, content, paid media and analytics
- A dedicated (and speedy) team of support developers – you can talk to them too!
- Unlimited bug fixes – whatever the cause
- A clear ticketing system to track and resolve issues
- Performance reporting – goal setting, data analysis, discussion and recommendation per quarter or at a frequency to suit you
- Retainers – lower cost options for undertaking development on your website
Need support for your charity’s website? Contact us now
