Charity Website Hosting & Ongoing Support

From 24/7 support to strategic advice, we’re the team behind your team – helping your site thrive long after launch.

At Fat Beehive, we don’t do ‘off-the-shelf’ support. Your website is a living, breathing part of your organisation – and our hosting and support services are designed to keep it secure, speedy and thriving long after launch.

We don’t just fix bugs (though we do that too). We act as an extension of your team – helping you stay ahead of tech, spot opportunities, and make sure your site keeps working hard for you.

Support that actually supports you

A human on the end of the phone – always

Our 24/7 support line means you’ll always get a real person on the phone – no bots, no frustrating queues. And for urgent issues? We’ll escalate immediately to the people who can fix it.

No go-betweens, just developers

Raise a ticket via our easy-to-use portal and you’ll deal directly with the folks who can actually help – our developers. Fast, efficient, and fuss-free.

Your own go-to person

Every client gets a dedicated account manager who acts as your digital concierge, helping you navigate everything we offer. Whether it’s SEO, content tweaks, tone of voice advice, security audits, or UX optimisations, they’ll connect you with the right people and keep things moving.

Proactive, not just reactive

We keep your website working harder with monthly topline metric reports that spot trends early and give you a snapshot of how your site’s performing. And for those who want to go deeper, for an additional cost, our quarterly reporting service delivers detailed analysis, insights and recommendations – whether actioned by us, your team, or third parties.

Support that grows with you

Need extra help? We can supercharge your support with competitively-priced add-ons like goal-setting workshops to help you get clarity on your digital priorities, refine your KPIs, and align your website with your organisational goals.

Hosting that keeps your site – and your conscience – running smoothly

Green and clean

All our hosting is carbon neutral – using green data centres and offsetting the rest.

Always-on monitoring

Your site is monitored 24/7, with lightning-fast fixes for anything critical.

Grows with you

Need more space, speed or testing environments? We’ve got you covered.

Hosting platforms tailored to you

WordPress hosting on WP Engine
Rock-solid security, automatic updates, speed optimisations and edge protection built in.

Drupal hosting on Platform.sh
Scalable, secure, and perfect for complex sites.

Security

As an ISO 27001-accredited company, we prioritise your website’s security. We implement comprehensive security features and provide ongoing maintenance to protect your site. We can even enhance our measures for charities facing unique security challenges.

We believe support shouldn’t stop at ‘fixing things’. Our team becomes part of your team – solving problems, spotting opportunities, and helping your site grow alongside your organisation. Think of us as your digital sidekick, always ready to jump in when you need us.

Looking to move your website’s hosting? Get in touch with us